FAQs & Shipping

Q: HOW DO I CHECK THE STATUS OF MY ORDER?

A: Upon placing your order, please allow up to 2 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a notification through email. To get your tracking number, simply send us a message through our Contact Page and we will have it sent to you. If you did not receive any updates on your order, please contact us immediately and we will do all we can to investigate.

 

Q: IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

 

Q: HOW LONG DOES SHIPPING TAKE?

A: Please allow 1 up to 3 days for your order to process, Our fulfillment centers are located around the world. For domestic orders in the United States, United Kingdom Australia, Canada, it will normally take about 4 days to 1 week. For International orders, please allow up to 8 days up to 3 weeks.

 

Q: DO YOU SHIP INTERNATIONALLY?

A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.

 

Q: DOES JT2TRAVEL PROVIDE A QUALITY GUARANTEE FOR ALL THE PRODUCTS BEING SOLD?

A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

 

Q: HOW CAN I GET IN CONTACT WITH YOU?

A: We handle customer service through our Contact Page. Send us message with any questions or concerns that you have and we will respond shortly. 

 

Q: DO YOU OFFER A REFUND IF I DON'T LIKE THE PRODUCT?

A: If you aren't satisfied with your order, please reach out to us and we will take care of you. Additionally, you can review our FAQs page as it might contain useful information pertaining to your order.